Overview

Stripe is the payment platform used across Calculated Performance to process membership payments.

It is responsible for securely charging customers, managing subscription payments, and handling card transactions. Stripe works in the background of the business, ensuring that membership fees are collected automatically each month.

Franchisees do not typically use Stripe for day-to-day operational tasks such as bookings, however it is important to understand how the system works and how payments flow through the business.

Purpose of Stripe

Stripe manages the financial transaction side of the membership system.

Through Stripe, the business is able to:

  • Process membership subscription payments

  • Charge customers automatically each billing cycle

  • Store customer payment methods securely

  • Handle failed payments and retries

  • Process refunds where required

Stripe ensures that payments are collected consistently without requiring manual payment collection.

How Membership Payments Work

When a member signs up, their payment details are securely stored within Stripe.

Stripe then charges the membership fee automatically according to the billing schedule set for that membership.

The process generally follows this sequence:

  1. The member joins and adds their payment details

  2. Stripe securely stores the card information

  3. Stripe automatically charges the membership payment each billing cycle

  4. The payment is transferred to the business account after processing

This automated process allows the business to operate on a reliable recurring revenue model.

Failed Payments

Occasionally a payment may fail due to issues such as:

  • An expired card

  • Insufficient funds

  • Card restrictions

When this happens, Stripe will attempt to retry the payment automatically depending on the system settings.

Franchisees may occasionally need to contact the member to update their card details if the payment continues to fail.

Handling failed payments quickly helps maintain healthy cashflow and prevents unpaid memberships.

Refunds

In certain situations a refund may be issued to a member.

Stripe allows payments to be refunded back to the original payment method. Refunds should only be issued when appropriate and in line with the policies of the business.

Examples where refunds may occasionally occur include:

  • Administrative errors

  • Duplicate payments

  • Specific circumstances agreed with the customer

Payment Security

Stripe is designed to handle payment data securely.

Key security features include:

  • Secure storage of payment details

  • Encryption of financial information

  • Compliance with international payment security standards

Because of this, franchisees never need to store or manage sensitive card information directly.

Relationship With Other Systems

Stripe works alongside the other systems used within Calculated Performance.

For example:

  • Fresha manages bookings and scheduling

  • Xero records financial transactions and accounting

  • The Franchise Management System (FMS) provides an overview of centre performance

Stripe specifically focuses on processing payments and managing subscriptions.

Summary

Stripe is the payment system used to collect membership payments across Calculated Performance.

It allows the business to:

  • Process secure card payments

  • Charge memberships automatically each billing cycle

  • Manage failed payments

  • Issue refunds when necessary

By automating the payment process, Stripe helps ensure the business operates on consistent recurring revenue.