Overview

The Franchise Management System (FMS) is the central operational platform used by Calculated Performance franchisees to manage their centre.

The system provides a clear overview of your centre’s activity, including members, leads, bookings, and performance metrics. It is designed to give franchisees a simple way to monitor how their centre is operating while supporting informed business decisions.

The FMS should be viewed as the control dashboard for your centre, allowing you to track performance, monitor growth, and manage key operational information.

Purpose of the FMS

The FMS exists to help franchisees manage their centre efficiently and maintain visibility over the important areas of the business.

The system allows you to:

  • Monitor new leads and enquiries

  • Track member numbers and growth

  • View performance metrics for your centre

  • Review operational activity across your sessions

Using the FMS regularly ensures you remain aware of how your centre is performing and where improvements may be needed.

Key Areas of the FMS

The system is designed around several key areas which support the day-to-day operation of your centre.

Lead Tracking

The lead tracking area allows you to monitor new enquiries that come into your centre.

This helps you:

  • Track potential new members

  • Ensure enquiries are followed up quickly

  • Monitor how many leads convert into members

Responding quickly to leads is important, as this significantly improves conversion rates.

Member Overview

The member section provides visibility over the players currently training at your centre.

This allows you to see:

  • Total active members

  • Player details

  • Programme participation

Monitoring this area helps you understand the size and stability of your centre.

Centre Performance Metrics

The system provides key metrics which allow you to monitor the overall performance of your centre.

These may include:

  • Member growth

  • Lead conversion rates

  • Session activity

These metrics help franchisees understand whether the centre is growing, remaining stable, or requiring attention.

Operational Oversight

The FMS also supports the operational side of running the centre.

It can help franchisees keep track of:

  • Active members

  • Lead activity

  • Key operational information

This allows franchisees to make better operational decisions and maintain organised records.

How Often the FMS Should Be Used

Franchisees should review the FMS regularly to remain aware of their centre’s performance.

It is recommended that franchisees:

  • Check the system daily for new leads or updates

  • Review centre performance weekly

  • Use the data to guide decisions around growth and operations

Consistent use of the system helps maintain control over the business.

The Role of the FMS in Your Centre

The FMS is designed to work alongside other systems used by Calculated Performance.

For example:

  • Fresha manages bookings and schedules

  • Stripe manages payments

  • Xero manages financial accounting

The FMS provides a central view of the business, helping franchisees understand what is happening across these systems.

Summary

The Franchise Management System is a key tool for operating your centre.

It allows franchisees to:

  • Monitor leads and enquiries

  • Track member activity

  • Review centre performance

  • Maintain visibility over the business

By checking the FMS regularly and using the information it provides, franchisees can manage their centre more effectively and support continued growth.