Overview

Fresha is the booking and scheduling system used across Calculated Performance centres to manage training sessions.

It is the platform where franchisees manage session schedules, assign coaches, organise bookings, and track attendance. While payments are processed through Stripe and financial reporting is managed in Xero, Fresha is the primary system used to organise the day-to-day delivery of sessions.

Franchisees will use Fresha regularly to ensure sessions run smoothly and bookings are managed correctly.

Purpose of Fresha

Fresha is used to manage the operational scheduling of your centre.

Through Fresha you can:

  • Schedule training sessions

  • Manage player bookings

  • Assign coaches to sessions

  • Move or reschedule sessions

  • Cancel bookings when necessary

  • Monitor upcoming appointments

This allows franchisees to keep a clear view of the training schedule and ensure players are correctly assigned to sessions.

The Booking Calendar

The central feature of Fresha is the booking calendar.

The calendar displays:

  • All upcoming sessions

  • Player bookings

  • Coach assignments

  • Available time slots

Franchisees can use the calendar to quickly understand how their training schedule is organised and where availability exists.

It also allows bookings to be moved, edited, or cancelled when required.

Managing Player Bookings

Player sessions are scheduled and managed through Fresha.

From the booking system, franchisees can:

  • Add new bookings

  • Move a booking to a different time

  • Pair players into the same session

  • Cancel or reschedule sessions

Managing bookings carefully ensures players receive consistent training and that sessions remain organised.

Assigning Coaches

Fresha also allows franchisees to assign coaches to individual sessions.

This makes it clear which coach is responsible for each session and helps avoid scheduling conflicts.

When assigning coaches, it is important to ensure:

  • Coaches are available for the session time

  • Coaches are assigned consistently where possible

  • The schedule remains manageable for the coaching team

Managing Session Changes

Occasionally, sessions may need to be adjusted.

Fresha allows franchisees to manage these situations by:

  • Moving a booking to a new time slot

  • Cancelling a session if necessary

  • Adjusting coach assignments

  • Updating the session calendar

All changes should be handled carefully to ensure players and parents remain informed where required.

Attendance and Session Tracking

Fresha also records session attendance and booking history.

This allows franchisees to track:

  • Which players attended sessions

  • Missed bookings

  • Session history for members

Maintaining accurate records helps ensure members receive the correct training experience.

Relationship With Other Systems

Fresha works alongside other systems used within Calculated Performance.

For example:

  • Stripe processes membership payments

  • Xero manages financial accounting

  • The Franchise Management System (FMS) provides overall centre performance data

Fresha focuses specifically on managing the delivery of sessions and bookings.

Best Practice for Using Fresha

To keep your centre running smoothly, franchisees should:

  • Review the booking calendar regularly

  • Keep bookings accurate and up to date

  • Assign coaches clearly to sessions

  • Ensure any schedule changes are handled promptly

Keeping Fresha organised ensures sessions run efficiently and players receive a consistent training experience.

Summary

Fresha is the core scheduling system used to manage the delivery of sessions at your centre.

It allows franchisees to:

  • Manage bookings and schedules

  • Assign coaches to sessions

  • Move or cancel bookings when required

  • Monitor upcoming sessions

By using Fresha correctly, franchisees can ensure their training schedule remains organised and that players receive consistent weekly sessions.