Overview

Signing up a new member is the process of enrolling a player into the Calculated Performance programme so they can begin attending regular training sessions.

This process should be handled clearly and professionally to ensure the player is placed into the correct session, the membership is set up correctly, and the parent understands the training arrangements.

A smooth sign-up experience helps create a positive first impression for families joining the programme.

Confirming the Training Arrangement

Before signing up a new member, the training arrangement should first be agreed with the parent.

This includes confirming:

  • The training programme the player will join

  • The day and time of the weekly session

  • The coach delivering the session

  • The start date for training

Ensuring these details are agreed beforehand helps avoid confusion during the sign-up process.

Creating the Membership

Once the session arrangement has been confirmed, the membership can be created in the booking and payment systems.

This process typically includes:

  • Adding the player to the correct session

  • Creating the membership subscription

  • Ensuring the payment details are correctly linked to the account

Setting up the membership correctly ensures the player’s sessions and payments are managed properly.

Confirming Payment Details

Parents will need to provide payment details in order for the membership subscription to begin.

This allows the payment system to process the membership fee automatically according to the billing schedule.

Ensuring payment details are set up correctly helps maintain consistent billing and avoids payment issues later.

Confirming the Session Details

Once the membership has been created, the parent should receive clear confirmation of the session details.

This should include:

  • The day and time of the session

  • The location of the training

  • The coach delivering the session

  • The start date of the membership

Clear confirmation ensures the player attends the correct session.

Welcoming the New Member

The player’s first few sessions are an important part of their experience with Calculated Performance.

Franchisees and coaches should ensure that:

  • The player feels welcomed and comfortable

  • The training environment is supportive and engaging

  • The parent feels confident in the programme

A positive early experience helps build a long-term relationship with the family.

Summary

Signing up a new member should be handled in a clear and organised way.

Franchisees should ensure that:

  • The training arrangement is confirmed with the parent

  • The membership is created correctly in the system

  • Payment details are set up properly

  • Session information is clearly communicated

A smooth sign-up process helps ensure new members start their training experience confidently.