Overview

Occasionally a member may request to reduce their training commitment by moving to a lower training frequency or a different programme. This is referred to as downgrading a membership.

Downgrades should be handled professionally and supportively. While it may reduce the number of sessions the player attends, the aim is to help the player remain involved in the programme in a way that works for the family’s circumstances.

Franchisees should ensure the change is clearly agreed with the parent and updated correctly within the booking and payment systems.

Common Reasons for Downgrading

Members may request a downgrade for a variety of reasons.

Common examples include:

  • Changes to the player’s weekly schedule

  • Increased commitments with school or team football

  • Temporary financial considerations

  • Adjusting the player’s training frequency

Understanding the reason can help ensure the new training arrangement is suitable for the player.

Confirming the New Training Arrangement

Before making changes, the new arrangement should be clearly agreed with the parent.

This includes confirming:

  • The programme the player will move into

  • The remaining weekly session (if applicable)

  • The coach delivering the session

  • The date the downgrade will take effect

Confirming these details helps avoid confusion.

Updating the Booking System

Once the downgrade has been agreed, the booking schedule should be updated to reflect the new training arrangement.

This may involve:

  • Removing the player from additional sessions

  • Moving the player to a different programme

  • Adjusting their regular training slot if necessary

Keeping the booking system accurate ensures sessions remain organised.

Updating the Membership Subscription

The membership subscription must also be updated so that billing reflects the new programme.

This ensures:

  • The correct membership fee is applied

  • Future payments reflect the downgraded arrangement

  • The member’s account details remain accurate

Updating the subscription promptly helps avoid billing errors.

Maintaining the Relationship

When a member requests a downgrade, it is important to remain supportive and professional.

Franchisees should aim to:

  • Help the player remain involved in the programme

  • Ensure the new arrangement still supports their development

  • Maintain a positive relationship with the family

A supportive approach often helps retain members even when circumstances change.

Summary

Downgrading a membership should be handled clearly and professionally.

Franchisees should ensure that:

  • The new training arrangement is agreed with the parent

  • The booking schedule is updated correctly

  • The membership subscription reflects the change

  • The parent receives confirmation of the updated arrangement

Managing downgrades properly helps maintain strong relationships with members and ensures the programme remains organised.