Overview

From time to time, a member may wish to upgrade their training programme. This may involve increasing training frequency, joining a different programme, or accessing additional training opportunities within Calculated Performance.

Upgrading a membership should be handled clearly and efficiently to ensure the player is placed into the correct session and the membership subscription is updated correctly.

Reasons for Upgrading

Members may choose to upgrade their programme for several reasons.

Common reasons include:

  • Increasing training frequency to accelerate development

  • Moving into a more advanced programme

  • Adding additional sessions each week

  • Responding to the player’s growing commitment to training

Upgrades are often a positive indicator that the player and parent value the training experience.

Confirming the New Training Arrangement

Before making any changes to the membership, the new training arrangement should be clearly agreed with the parent.

This includes confirming:

  • The programme the player will move into

  • The day and time of any additional sessions

  • The coach delivering the sessions

  • The start date for the upgraded membership

Confirming these details helps ensure the transition runs smoothly.

Updating the Booking System

Once the upgrade has been agreed, the player’s sessions should be updated within the booking system.

This may involve:

  • Adding the player to an additional session

  • Moving the player into a different programme

  • Updating the session schedule accordingly

Accurate scheduling ensures the training calendar remains organised.

Updating the Membership Subscription

The membership subscription must also be updated to reflect the new training arrangement.

This ensures:

  • The correct membership fee is applied

  • Payments are processed correctly moving forward

  • The player’s account reflects their updated programme

Making these changes promptly helps avoid billing confusion.

Confirming the Change with the Parent

After the upgrade has been processed, the parent should receive confirmation of the updated membership.

This confirmation should include:

  • The new training arrangement

  • The session schedule

  • The updated membership details

Clear communication helps ensure everyone understands the new arrangement.

Summary

Upgrading a membership should be a straightforward and organised process.

Franchisees should ensure that:

  • The new training arrangement is agreed with the parent

  • The session schedule is updated correctly

  • The membership subscription reflects the upgrade

  • The parent receives confirmation of the change

Managing upgrades clearly helps maintain a smooth experience for both players and families.